Which of the following phrases exemplifies the "language of needs"?

The phrase "I want" exemplifies the "language of needs" because it clearly expresses a desire or requirement for something specific. In customer service and sales contexts, using direct language that communicates what someone requires or wishes for is crucial in understanding and addressing their needs. This phrase indicates a proactive stance, allowing the service associate to identify how they can meet the customer's desires effectively.

In contrast, the other phrases are less definitive in conveying needs. "I can’t" reflects a limitation rather than a need, which does not provide a basis for fulfilling a request. "It's nice" is vague and does not specify any desire or need, making it less effective in a sales context. "Maybe later" suggests indecision and does not communicate an immediate desire, making it challenging for the associate to understand the customer's current needs. Thus, "I want" stands out as the most direct and clear expression of a need.