Which form is used when a customer requests a replacement money order?

The correct form to use when a customer requests a replacement money order is PS Form 6401. This form is specifically designated for the purpose of reporting lost, stolen, or damaged money orders and allows customers to initiate the replacement process. It helps to ensure that the request is properly documented and processed in accordance with USPS policies.

Using the appropriate form is critical for facilitating the replacement process smoothly, ensuring that all necessary information is captured, and preventing potential issues or delays related to the customer’s request. Other forms listed pertain to different services or requests: for instance, PS Form 1000 is typically used for claiming a missing or lost mail item, while PS Form 2001 relates to specific postal services and management, and PS Form 3001 is utilized for other postal matters. Therefore, knowing the correct form aligns with effective USPS service practices and contributes to the overall efficiency of postal operations.