What does PS Form 6401 pertain to?

PS Form 6401 is designated as the Money Order Inquiry Form. This specific form is utilized by customers who need to inquire about the status of a money order they have purchased. The primary purpose of this form is to provide a systematic way for customers to track, verify, or address issues related to their money orders, such as whether the money order has been cashed or if there are concerns regarding its authenticity.

Understanding the context of this form is important for customer service representatives, as it enables them to assist customers effectively with inquiries about their financial transactions, particularly those involving money orders, which are a common service offered by the USPS. Recognizing the correct form for specific inquiries, such as those regarding money orders, helps streamline processes and improve customer satisfaction.