What are the 3 "P's" that influence customer's perception?

The concept of the three "P's" that influence a customer's perception aligns with Personal, Polite, and Prompt service. These key aspects are crucial in shaping how customers view their interactions with the USPS.

Personal refers to the individual attention customers receive, ensuring that their unique needs and preferences are recognized and respected. This personalized approach can enhance customer satisfaction and loyalty.

Polite emphasizes the importance of courteous behavior in all customer interactions. A friendly and respectful demeanor can significantly impact a customer’s overall experience, fostering a positive atmosphere that encourages repeat business.

Prompt relates to the efficiency and timeliness of service. Customers appreciate being attended to quickly and having their needs addressed in a timely manner. Quick responses lead to a perception of reliability and competence.

Together, these three principles create a framework for delivering outstanding customer service, as they collectively enhance the overall experience for customers interacting with USPS.