If a customer's insurance claim is denied, how long do they have to appeal the decision?

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Study for the USPS Sales and Services Associate Exam. Study with flashcards and multiple-choice questions, each question has hints and explanations. Get ready for your exam!

When a customer's insurance claim is denied, they have the right to appeal the decision within a specific timeframe. The correct period for most insurance claims, including those associated with the United States Postal Service, is typically 60 days from the date of the denial notice. This allows customers adequate time to gather any additional information or documentation necessary to support their case for the appeal. It underlines the importance of timely responses in claims processes and offers protection to policyholders by ensuring that they have sufficient opportunity to contest any decisions they believe are unjust. The other timeframes offered are either shorter or longer than the established 60-day period, which does not align with the standard practices in this context.

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